Standards for respectful, honest, and safe interaction across Gletra marketplace, chat, voice and video calls, reviews, and service bookings.
Updated June 19, 2026 5 min read Official Gletra Policy
Gletra is built on trust, respect, and honest commerce. These Community Guidelines define the standards of behaviour expected from all users—buyers, sellers, service providers, and visitors—across every touchpoint of our multi-vendor marketplace and home services platform.
Whether you are leaving a product review, messaging a seller through Gletra Chat, coordinating a plumbing appointment via video call, or rating an electrician after service completion, your interactions shape the experience for the entire Gletra community. We expect all users to treat others with dignity and professionalism.
These guidelines apply alongside our User Conduct Policy, Terms and Conditions, and category-specific policies. Violations may result in content removal, feature restrictions, account warnings, or permanent termination. Severe violations including threats, hate speech, and fraud may be referred to law enforcement.
If you encounter behaviour that violates these guidelines, report it immediately using the report button on listings, chat messages, reviews, or user profiles. Gletra's trust and safety team reviews reports within 24 hours.
Respect and Dignity
Respect and Dignity
Treat every Gletra user with respect regardless of background, identity, location, or transaction role. Our community includes diverse buyers, sellers across India, and home service professionals serving customers in their personal spaces.
No hate speech, slurs, or content targeting protected characteristics
No personal attacks, bullying, or deliberate humiliation in chat, calls, or reviews
No threats of violence, harm, or intimidation against users or their property
No sexual harassment or unwanted romantic advances in any communication channel
Use professional language especially during in-home service interactions
Honest Reviews and Ratings
Honest Reviews and Ratings
Reviews and ratings are essential to marketplace trust. They must reflect genuine, first-hand experiences with products or services purchased or booked through Gletra.
Review Integrity Rules
Review only products you purchased or services you received through Gletra
Base ratings on actual experience with product quality, delivery, or service performance
Do not offer or accept payment, discounts, or gifts in exchange for reviews
Do not post reviews on competitor products to manipulate ratings
Do not include personal information about sellers or providers in public reviews
Report suspicious review patterns to support@gletra.com
Gletra removes fake reviews, incentivised ratings, and review manipulation content. Users engaged in review fraud face permanent account termination.
Safe Communication Practices
Safe Communication Practices
Gletra Chat and calling features enable convenient communication but require responsible use to protect personal safety and data security.
Do not share OTPs, passwords, Aadhaar numbers, or full payment card details in chat or calls
Be cautious of phishing links—Gletra never asks for credentials via chat
Report users who pressure you to communicate or pay outside the platform
Block and report users who send unsolicited offensive content
For home services, keep communication on Gletra until service is complete for dispute protection
Marketplace Integrity
Marketplace Integrity
Honest commerce benefits everyone in the Gletra community. Users must not engage in activities that undermine marketplace fairness or buyer trust.
Sellers must represent products accurately without misleading images or descriptions
Do not coordinate with others to inflate ratings or suppress negative reviews
Do not exploit platform bugs, glitches, or promotional loopholes for unfair advantage
Do not list prohibited items or misrepresent product category to evade restrictions
Service providers must accurately represent skills, certifications, and service scope
Content Standards
Content Standards
User-generated content including listing images, profile photos, chat messages, and review text must comply with community content standards.
No obscene, pornographic, or gratuitously violent content
No content promoting illegal activity or regulated substances
No spam, repetitive unsolicited messages, or bulk promotional content
No content infringing third-party intellectual property rights
Product images must accurately represent the item for sale without deceptive editing
Service Provider Community Standards
Service Provider Community Standards
Service providers operate in customers' homes and represent Gletra during every appointment. Elevated conduct standards apply.
Arrive professionally dressed with visible Gletra provider identification
Respect customer property, privacy, and household rules
Do not solicit personal relationships or off-platform business from customers
Do not discuss other customers or share customer information with third parties
Report unsafe conditions or customer misconduct through proper channels
Reporting and Enforcement
Reporting and Enforcement
Gletra employs a combination of automated detection and human review to enforce community guidelines. Enforcement actions are proportionate to violation severity and user history.
Users who believe enforcement action was taken in error may appeal within 14 days by emailing appeals@gletra.com with their account details, enforcement notification reference, and explanation. Appeals are reviewed by a separate trust and safety specialist within 7 business days. Appeal decisions are final.
Positive Community Participation
Positive Community Participation
We encourage constructive feedback, helpful responses to buyer questions, fair dispute engagement, and recognition of excellent sellers and providers through honest positive reviews. Community members who consistently demonstrate outstanding conduct may receive Gletra Community badges and early access to platform features.
Frequently Asked Questions
Fake reviews, including reviews for products you did not purchase or incentivised ratings, violate our Community Guidelines. Gletra removes fraudulent reviews and may warn, restrict, or permanently terminate accounts engaged in review manipulation. Report suspected fake reviews using the report button on review pages.
Sharing contact information for legitimate order coordination is permitted, but keep primary communication on Gletra Chat for dispute protection. Never share OTPs, passwords, or payment credentials. Report sellers who use chat solely to move transactions off-platform.
Tap the report button on the specific message or user profile, select the violation type, and submit. For urgent safety threats, also email support@gletra.com with screenshots. Gletra reviews harassment reports within 24 hours and may suspend offending accounts immediately.
Yes. Sellers and service providers may post one public response to each review. Responses must be professional and factual—personal attacks on reviewers violate guidelines. Gletra removes unprofessional seller responses and may issue warnings for repeated violations.
Listing images must accurately represent the product without deceptive editing, watermarks from other platforms, contact information overlays, or offensive content. Images of unrelated products, stock photos misrepresenting used items, and counterfeit brand logos are prohibited.
Yes, with elevated standards for in-home conduct. Providers must maintain professionalism in customer homes, respect privacy, and communicate through Gletra channels. Safety violations, theft, or harassment result in immediate delisting and potential legal referral.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
