Legal & Policy Center
Transparent policies governing Gletra marketplace, home services, chat, calls, wallet, and seller operations.
Privacy Policy
How Gletra collects, uses, stores, and protects your personal data across our multi-vendor marketplace, real-time chat, voice and video calling, digital wallet, and home services platform.
Terms & Conditions
The binding legal agreement governing your access to and use of the Gletra multi-vendor marketplace, Seller Panel, Gletra Wallet, real-time chat, voice and video calling, and home services booking platform.
Refund Policy
Comprehensive refund rules for marketplace product orders, home service bookings, Gletra Wallet transactions, and multi-vendor purchases on Gletra.
Cancellation Policy
Rules and procedures for cancelling product orders and home service bookings on Gletra before fulfilment, including applicable fees and refund eligibility.
Return Policy
Return windows, eligibility conditions, logistics procedures, and refund outcomes for marketplace products purchased on Gletra.
Shipping Policy
Delivery timelines, shipping methods, tracking, logistics partner standards, and shipping charges for Gletra marketplace orders across India.
Seller Policy
Rules, performance standards, and operational obligations for vendors selling products on the Gletra multi-vendor marketplace.
Vendor Agreement
Binding legal contract between Gletra Technologies Pvt. Ltd. and marketplace vendors governing the commercial relationship, licences, and obligations.
Service Provider Policy
Professional standards, verification requirements, and operational obligations for home service providers on Gletra Home Services.
Home Service Terms
Terms governing the booking, delivery, payment, and completion of home services including electrical, plumbing, carpentry, cleaning, and appliance repair on Gletra.
Call & Video Call Usage Policy
Acceptable use rules, privacy standards, and safety requirements for Gletra integrated voice and video calling features.
Community Guidelines
Standards for respectful, honest, and safe interaction across Gletra marketplace, chat, voice and video calls, reviews, and service bookings.
User Conduct Policy
Enforceable rules of behaviour and account integrity requirements for all Gletra platform users including buyers, sellers, and service providers.
Data Protection Policy
Technical and organisational measures Gletra employs to protect user data across marketplace, chat, calls, wallet, and home services operations.
Cookie Policy
How Gletra uses cookies, local storage, and similar tracking technologies on gletra.com and mobile applications.
Copyright Policy
Gletra copyright infringement reporting, DMCA-style takedown procedures, and rights protection for marketplace listings, chat media, and service provider content.
Intellectual Property Policy
Comprehensive protection of Gletra platform IP, user content licensing, trademark rules, and third-party intellectual property standards across marketplace, chat, calls, and home services.
Anti Spam Policy
Zero-tolerance rules prohibiting spam across Gletra Chat, push notifications, SMS, email, voice calls, and seller marketing on the marketplace and home services platform.
Payment Terms
Terms governing payments, settlements, chargebacks, and financial transactions for Gletra marketplace orders, home service bookings, and wallet operations.
Wallet Policy
Rules for Gletra Wallet top-ups, payments, refunds, promotional credits, transfers, withdrawals, and balance management across marketplace and home services.
KYC Verification Policy
Identity verification requirements for Gletra sellers, home service providers, wallet withdrawals, and high-value transactions on the marketplace platform.
Seller Withdrawal Policy
Payout schedules, settlement cycles, holds, reserves, and withdrawal procedures for marketplace sellers and service providers on Gletra.
Service Booking Policy
End-to-end rules for booking, managing, completing, and paying for home services on Gletra including electricians, plumbers, carpenters, cleaners, and appliance repair.
Customer Protection Policy
Gletra buyer protection program covering marketplace purchases, home service bookings, wallet transactions, and fraud prevention across the platform.
Safety Guidelines
Safety best practices for Gletra buyers, sellers, and home service customers using marketplace, chat, voice/video calls, and in-home services.
Prohibited Items Policy
Comprehensive list of items and services that cannot be sold, listed, or offered on Gletra marketplace and home services platform.
Dispute Resolution Policy
Formal structured process for resolving conflicts between buyers, sellers, and service providers on Gletra marketplace and home services.
AML Policy
Anti-Money Laundering and Counter-Terrorism Financing compliance program for Gletra financial operations, wallet, and marketplace transactions.
GDPR Compliance
Gletra commitments, legal bases, and user rights under the General Data Protection Regulation for EEA and UK users.
Contact & Legal Information
Official Gletra legal entity details, registered office, regulatory contacts, grievance officer, and department-specific email channels.