Safety Guidelines

Safety best practices for Gletra buyers, sellers, and home service customers using marketplace, chat, voice/video calls, and in-home services.

Updated June 19, 2026 4 min read Official Gletra Policy

Your safety is Gletra's highest priority. These Safety Guidelines provide practical recommendations for protecting yourself when shopping on our marketplace, communicating via Gletra Chat and voice/video calls, booking in-home services, and interacting with sellers and service providers.

While Gletra implements platform security measures including KYC verification, background checks for service providers, fraud monitoring, and 24/7 safety reporting tools, users share responsibility for exercising caution and following these guidelines.

These guidelines apply to all Gletra users regardless of role. Violations of safety-related conduct may result in account restrictions under our User Conduct Policy. In emergencies during active home service bookings, use the in-app Emergency button to alert Gletra Safety Team and local authorities.

Report safety concerns immediately through in-app reporting or safety@gletra.com. For imminent danger, contact local emergency services (112 in India) first.

Account and Digital Safety

Use a strong, unique password and enable two-factor authentication
Never share OTPs, passwords, UPI PINs, or CVV codes with anyone
Gletra staff will never ask for your password or OTP via chat or call
Log out on shared devices; review active sessions in Account Settings
Verify gletra.com URL; beware of phishing sites mimicking Gletra

Safe Shopping Practices

Check seller ratings, review count, and response time before purchasing
Read product descriptions carefully; verify return eligibility
Use Gletra checkout only — never pay sellers directly via UPI or bank transfer
Inspect high-value items at delivery; report damage before accepting
Keep order confirmations and chat records until transaction is fully resolved

Chat and Communication Safety

Gletra Chat is for transaction-related communication. Safety rules:

Do not share Aadhaar, PAN, full card numbers, or home security details unnecessarily
Block and report users who send harassment, threats, or inappropriate content
Be cautious of links sent in chat; verify they point to gletra.com domains
Report requests to move conversation to personal WhatsApp for payment

Voice and Video Call Safety

Use Gletra in-app calling rather than sharing personal phone numbers when possible
Do not share screen showing sensitive financial or identity documents
End calls immediately if the other party behaves inappropriately; report via call log
Recording calls without all-party consent may violate local law — do not record without consent

In-Home Service Safety

Before the Appointment

Verify provider identity matches Gletra app profile and ID badge
Share appointment details with a trusted contact
Secure valuables and restrict access to sensitive areas
Ensure an adult (18+) will be present throughout the service

During the Service

Maintain visibility of the provider's work area
Do not leave provider alone in home unless necessary and trusted
Use in-app Emergency button for immediate safety concerns
Decline requests to pay in cash if you prepaid through Gletra

Local Pickup and Meeting Safety

For local pickup orders or buyer-seller meetings:

Meet in public, well-lit locations during daytime hours
Bring a companion when possible
Inspect items before completing payment
Do not invite strangers to your home except for verified Gletra service bookings

Recognizing Scams

Scam Type	Warning Signs	Action
Fake Gletra support	Unsolicited call asking for OTP or remote access	Hang up; contact support@gletra.com only
Payment redirect	Seller asks to pay via personal UPI	Refuse; report seller
Phishing link	Chat link to non-gletra.com login page	Do not click; report message
Too-good-to-be-true listing	Premium product at 90% discount	Verify seller; use Customer Protection

Reporting Safety Issues

Report via: in-app Report button (chat, calls, orders, bookings), safety@gletra.com, or Emergency button during active home services. Gletra Safety Team responds to emergency reports within 15 minutes 24/7.

Children and Vulnerable Users

Gletra is not intended for users under 18. Parents should supervise minors' internet use. Vulnerable users should arrange for a trusted adult during in-home services and high-value transactions.

Seller and Provider Safety

Sellers and service providers should: verify buyer identity for high-value orders, avoid sharing personal contact details unnecessarily, report threatening buyer behavior, and use Gletra's documented channels for all communication to maintain evidence for disputes.

Frequently Asked Questions

End the service immediately, use the in-app Emergency button, and contact local authorities if you feel threatened. Report the incident to safety@gletra.com with booking ID. Gletra will suspend the provider pending investigation.

Gletra Chat and in-app calling protect your privacy without sharing personal numbers. If you choose to share your number, do so only after order confirmation and be cautious of post-transaction marketing.

Check the provider photo, name, and booking ID in your Gletra app against the person at your door. Verified providers display a Gletra ID badge. If identity does not match, do not allow entry and contact support.

Available during active home service bookings, the Emergency button instantly alerts Gletra Safety Team and shares your live location. Use for immediate safety threats during a service appointment.

Never. Off-platform payments void Customer Protection and are a common scam tactic. Report the seller immediately. Only pay through Gletra checkout or approved booking payment.

Yes. All in-home service providers undergo identity verification and criminal background screening before activation. Gletra re-verifies annually.

Legal Notice

This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.

Questions About This Policy?

Our legal and support teams are here to help.

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