Payout schedules, settlement cycles, holds, reserves, and withdrawal procedures for marketplace sellers and service providers on Gletra.
Updated June 19, 2026 4 min read Official Gletra Policy
This Seller Withdrawal Policy explains how marketplace sellers and home service providers receive earnings from transactions completed on Gletra. Gletra collects buyer payments, deducts applicable commissions and fees, and disburses net earnings according to the settlement cycles and conditions defined herein.
Settlement timing depends on account type, order status, delivery confirmation, service completion, dispute activity, and seller performance metrics. New sellers and high-risk accounts may experience extended hold periods as described below.
All withdrawals require completed KYC verification and a registered bank account matching the verified business or individual name. Sellers may also receive settlements to their Gletra Wallet for platform reinvestment.
This policy applies alongside our Payment Terms, Vendor Agreement, and KYC Verification Policy. Gletra reserves the right to withhold payouts when fraud, disputes, or legal orders require investigation.
Settlement Cycles
Settlement Cycles
Account Type
Settlement Cycle
Minimum Payout
Standard seller
T+7 after delivery confirmation
₹100 (rolls to next cycle)
Premium seller
T+3 after delivery confirmation
₹100
New seller (first 90 days)
T+14 after delivery confirmation
₹500
Home service provider
T+1 after job completion (24h dispute window)
₹100
Enterprise seller
Custom (contact partner-support@gletra.com)
Negotiated
"T" refers to the date of delivery confirmation (marketplace) or service completion marked in app (home services).
Commission and Fee Deductions
Commission and Fee Deductions
Before settlement, Gletra deducts:
Category-based commission (8%–20% depending on product category)
Payment gateway fees (2%–2.5% where applicable)
Gletra shipping fees (if using Gletra Logistics)
Advertising spend (Sponsored Products — if auto-debit enabled)
Tax collected at source (TCS) and TDS where applicable by law
Detailed fee breakdown available in Seller Panel > Finance > Settlement Reports.
Holds and Reserves
Holds and Reserves
Gletra may place holds on seller earnings in the following circumstances:
Hold Reason
Duration
Release Condition
Active buyer dispute
Until resolution
Dispute closed in seller favor or refund processed
High return rate (>15%)
Rolling 30-day reserve (10% of sales)
Return rate below 10% for 60 days
New seller probation
First 90 days — 5% reserve
Automatic release after 90 days if no violations
Suspected fraud investigation
Up to 90 days
Investigation cleared or legal order
Chargeback received
Until chargeback resolved
Evidence submitted; bank decision final
Withdrawal Methods
Withdrawal Methods
Bank transfer (NEFT/IMPS) to registered KYC-verified account — primary method
Gletra Wallet credit — instant, for platform reinvestment
UPI transfer — available for verified individual sellers (max ₹1,00,000/day)
Processing time: 1–3 business days for bank transfers after settlement release. Weekends and bank holidays excluded.
Withdrawal Limits and Frequency
Withdrawal Limits and Frequency
Limit Type
Standard Seller
Premium Seller
Min withdrawal
₹500
₹100
Max per withdrawal
₹10,00,000
₹25,00,000
Withdrawals per day
2
5
Auto-withdrawal threshold
Optional: ₹5,000
Optional: ₹1,000
Failed and Reversed Payouts
Failed and Reversed Payouts
Payouts fail when bank account details are incorrect, the account is frozen, or name mismatch occurs. Failed amounts return to pending balance within 2 business days. Update bank details in Seller Panel > Settings > Banking and re-initiate withdrawal.
Negative Balances
Negative Balances
If refunds, chargebacks, or fee adjustments exceed available balance, a negative balance is created. Sellers must remit the deficit within 14 days. Gletra may offset future settlements, restrict listings, or pursue collection for unpaid negative balances.
Tax Documentation
Tax Documentation
Gletra provides monthly settlement statements and annual tax summaries (Form 16A / TDS certificates where applicable). Sellers are responsible for their own GST filing and income tax compliance.
Account Closure and Final Settlement
Account Closure and Final Settlement
Upon account closure request, pending orders must be fulfilled or cancelled. Final settlement occurs after all dispute windows close (minimum 30 days). Reserves are released subject to no outstanding claims.
Contact
Contact
Settlement inquiries: settlements@gletra.com. Include seller ID and settlement reference number. Seller Panel live chat available 9 AM–9 PM IST.
Frequently Asked Questions
Standard sellers receive settlement T+7 (7 business days after delivery confirmation). Premium sellers receive T+3. The countdown starts when the buyer confirms delivery or auto-confirmation occurs 7 days after delivery.
Common reasons: active buyer dispute, new seller reserve, high return rate reserve, or pending chargeback. Check Seller Panel > Finance > Holds for specific reason and expected release date.
Yes, in Seller Panel > Settings > Banking. Changes require re-verification (1–2 business days). Payouts to the new account begin after verification; pending payouts use the previous account.
Provider earnings are released T+1 after the customer marks the job complete or 24 hours after completion if no dispute is filed. Payment goes to registered bank account or Gletra Wallet.
Gletra does not charge withdrawal fees. Your bank may apply NEFT/IMPS charges per their schedule.
Earnings remain held during investigation. If suspension is lifted, normal settlement resumes. Permanent termination for fraud may result in forfeiture of reserves to cover buyer refunds and chargebacks.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
