Gletra copyright infringement reporting, DMCA-style takedown procedures, and rights protection for marketplace listings, chat media, and service provider content.
Updated June 19, 2026 6 min read Official Gletra Policy
Gletra Technologies Pvt. Ltd. respects the intellectual property rights of creators, brands, publishers, and copyright owners worldwide. As a multi-vendor marketplace with integrated chat, voice and video calling, and home services booking, our platform hosts substantial user-generated content including product images, descriptions, review media, chat attachments, and service provider portfolios.
This Copyright Policy establishes the procedures by which copyright owners may report alleged infringement on Gletra, the obligations of sellers and service providers who upload content, and the counter-notification process available to users whose content has been removed. Gletra acts as an intermediary platform and responds promptly to valid infringement notices in accordance with applicable copyright laws, including the Information Technology Act, 2000 and relevant intermediary guidelines in India.
All users — buyers, sellers, service providers, and visitors — must ensure that content they upload, share via Gletra Chat, or display in listings does not infringe third-party copyrights. Unauthorized reproduction of photographs, product designs, software, written materials, music, video clips, or branded assets may result in content removal, account suspension, and referral to legal authorities.
By using Gletra, you acknowledge that repeated or willful copyright violations constitute a material breach of our Terms & Conditions and may expose you to civil and criminal liability. Copyright holders and authorized agents may submit notices using the procedures outlined below.
Scope of This Policy
Scope of This Policy
This Copyright Policy applies to all content accessible through Gletra, including but not limited to:
Product listing titles, descriptions, images, and videos uploaded by marketplace sellers
Service provider profile photos, certification documents, and portfolio galleries on Gletra Home Services
Chat messages, file attachments, and shared media exchanged via Gletra Chat
User reviews, Q&A responses, and community forum contributions
Seller storefront banners, promotional creatives, and marketing copy
Call-related shared screens or files transmitted during Gletra voice and video sessions where stored
Gletra does not claim ownership of user-uploaded content but requires users to warrant that they hold necessary rights or licenses before publication.
Copyright Ownership and User Responsibilities
Copyright Ownership and User Responsibilities
Seller and Provider Obligations
Sellers and home service providers must upload only original content or content for which they hold a valid license, assignment, or permission from the copyright owner.
Product photographs must be original or licensed stock imagery with proof retained on request
Brand logos and trademarks may only be used with authorization from the rights holder
Copied descriptions from manufacturer sites require explicit permission or fall within fair use
Chat attachments shared with buyers must not contain pirated software, ebooks, or media
Buyer Responsibilities
Buyers who upload review photos, videos, or other media grant Gletra a license to display such content but must not upload copyrighted material they do not own.
Reporting Copyright Infringement
Reporting Copyright Infringement
Copyright owners or their authorized agents may submit an infringement notice to Gletra's designated Copyright Agent. Notices must include all of the following elements to be processed:
Physical or electronic signature of the copyright owner or authorized representative
Identification of the copyrighted work claimed to have been infringed, with registration details if applicable
Identification of the infringing material on Gletra, including specific URLs, listing IDs, or chat thread references
Contact information: name, address, telephone number, and email address of the complainant
A statement of good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
A statement, under penalty of perjury, that the information in the notice is accurate and that the complainant is authorized to act on behalf of the copyright owner
Submit notices to: copyright@gletra.com with subject line "Copyright Infringement Notice — [Listing/Content ID]".
Notice Processing Timeline
Notice Processing Timeline
Stage
Timeline
Action
Notice receipt
Within 24 hours
Acknowledgment email sent to complainant
Initial review
1–3 business days
Validity assessment and content identification
Content action
Within 5 business days
Removal or disablement of infringing material
User notification
Concurrent with removal
Affected seller/provider notified with reason and appeal path
Repeat infringer review
Ongoing
Account flagged or terminated per repeat infringer policy
Counter-Notification Procedure
Counter-Notification Procedure
If you believe your content was removed in error, submit a counter-notification to copyright@gletra.com containing your signature, identification of removed content, a good-faith statement, and consent to jurisdiction in Bengaluru, Karnataka, India.
Upon receipt of a valid counter-notification, Gletra will forward it to the original complainant. If the complainant does not initiate legal proceedings within 14 business days, Gletra may restore the content at its discretion.
Repeat Infringer Policy
Repeat Infringer Policy
Users who receive three or more valid copyright strikes within a 12-month period face permanent account termination and forfeiture of pending wallet balances subject to legal holds.
Strike Level
Consequence
Appeal Window
First valid notice
Content removed; written warning issued
7 days
Second valid notice
7-day listing suspension; seller panel restricted
7 days
Third valid notice
Permanent account termination
14 days (limited grounds)
Fair Use and Licensed Content
Fair Use and Licensed Content
Gletra recognizes that certain uses of copyrighted material may qualify as fair use or fair dealing under applicable law. Fair use determinations are fact-specific, and Gletra cannot adjudicate fair use claims during the standard takedown process.
Sellers listing branded products may use manufacturer-provided images only where an authorized distributor relationship exists. Service providers may display certification badges only when issued by the certifying body.
Gletra Platform Content
Gletra Platform Content
All Gletra-owned content — including the Gletra logo, app interface, policy pages, help center articles, marketing materials, and proprietary algorithms — is protected by copyright and other intellectual property laws.
Third parties may not use Gletra branding in a manner that implies endorsement without written consent from legal@gletra.com.
Misrepresentation and Penalties
Misrepresentation and Penalties
Knowingly submitting false infringement notices or counter-notifications may result in liability for damages. Gletra may report egregious abuse of the notice process to relevant authorities.
Users who file fraudulent copyright claims to harass competitors or gain commercial advantage face immediate account termination and potential legal action.
Contact and Updates
Contact and Updates
Copyright Agent: Gletra Technologies Pvt. Ltd., Copyright Compliance Team, 42 Brigade Tech Park, Whitefield, Bengaluru, Karnataka 560066, India. Email: copyright@gletra.com.
This policy is reviewed annually. Material changes are communicated via email and in-app notification.
Frequently Asked Questions
Email copyright@gletra.com with your original work identification, the infringing listing URL or ID, and a signed statement of ownership. Gletra typically reviews valid notices within 1–3 business days and removes confirmed infringing content within 5 business days.
A single valid notice results in content removal and a written warning. Permanent termination applies after three valid copyright strikes within 12 months, or immediately for egregious willful infringement.
Only if you are an authorized distributor and the brand's guidelines permit such use. Upload your own original product photos whenever possible.
Submit a counter-notification to copyright@gletra.com. If the original complainant does not file legal action within 14 business days, Gletra may restore your content.
Yes. Report infringing chat content with the conversation ID and timestamp to copyright@gletra.com.
Service providers retain copyright in their original portfolio photos. Providers may report infringement using the same notice procedure.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
