How Gletra uses cookies, local storage, and similar tracking technologies on gletra.com and mobile applications.
Updated June 19, 2026 6 min read Official Gletra Policy
This Cookie Policy explains what cookies and similar tracking technologies are, how Gletra Technologies Pvt. Ltd. uses them on gletra.com and our mobile applications, and the choices available to you regarding their use.
Cookies are small text files placed on your device when you visit a website or use an application. They enable core functionality such as maintaining your login session, remembering cart contents, and securing your Gletra Wallet transactions. Some cookies help us understand how users interact with our marketplace, chat features, and home services booking flows so we can improve performance and relevance.
Gletra uses cookies in compliance with applicable law including the Digital Personal Data Protection Act, 2023 and, for European users, the ePrivacy Directive and GDPR. Non-essential cookies, including analytics and marketing cookies, are deployed only with your consent where required by law.
This Cookie Policy should be read alongside our Privacy Policy and Data Protection Policy. You may manage cookie preferences at any time through our Cookie Preferences panel accessible from the website footer or Account Settings in the mobile app.
Types of Cookies We Use
Types of Cookies We Use
Gletra categorises cookies by purpose. The categories below describe each type and its function on our platform.
Cart cookies: Preserve shopping cart contents across sessions before checkout
Load balancing cookies: Route requests to available servers for platform stability
Cookie consent cookies: Record your cookie preference choices
Disabling essential cookies through browser settings will prevent login, checkout, wallet operations, and Seller Panel access.
Functional Cookies
Functional Cookies
Functional cookies enhance your Gletra experience by remembering preferences and state across sessions.
Preferred language and currency display settings
Recently viewed products and search history for convenience
Gletra Chat window state and draft message preservation
Home service booking form progress for incomplete appointments
Seller Panel dashboard layout and filter preferences
Analytics Cookies
Analytics Cookies
Analytics cookies help Gletra understand how users interact with the platform so we can improve performance, fix errors, and optimise user flows for marketplace shopping, service booking, and wallet top-ups.
Google Analytics for aggregated traffic and conversion measurement (IP anonymisation enabled)
Internal analytics for feature adoption tracking across chat, calls, and Seller Panel
Error monitoring cookies capturing anonymised crash reports and performance metrics
A/B testing cookies for evaluating UI improvements with consent
Analytics data is aggregated and does not include KYC documents, payment card numbers, or chat message content.
Marketing Cookies
Marketing Cookies
Marketing cookies, deployed only with your consent, enable personalised advertising and campaign measurement across Gletra and partner platforms.
Retargeting cookies showing Gletra product ads on third-party websites
Social media pixel cookies attributing conversions to advertising campaigns
Affiliate tracking cookies for partner referral programmes
Email campaign tracking for measuring open and click rates on marketing emails
You may withdraw marketing cookie consent at any time through Cookie Preferences without affecting essential platform functionality.
Mobile Application Technologies
Mobile Application Technologies
The Gletra mobile application uses technologies equivalent to cookies including local storage, device identifiers, and SDK analytics. Push notification tokens are stored to deliver order updates, chat messages, service appointment reminders, and wallet transaction alerts.
Manage app tracking preferences through your device settings (iOS App Tracking Transparency or Android advertising ID controls) and Gletra app notification settings.
Third-Party Cookies
Third-Party Cookies
Third-party cookies may be set by integrated services operating on Gletra pages.
Third Party
Purpose
Privacy Policy
Payment processors
Secure checkout and 3D Secure authentication
Linked at checkout
Google Analytics
Aggregated usage analytics
policies.google.com/privacy
Logistics partners
Delivery tracking widget functionality
Partner-specific policies
KYC verification provider
Identity verification session management
Available during KYC flow
Managing Your Cookie Preferences
Managing Your Cookie Preferences
You have several options for managing cookies and tracking technologies on Gletra.
Use the Cookie Preferences panel linked in the website footer or Account Settings
Configure browser settings to block or delete cookies—note essential cookie impact
Enable "Do Not Track" browser signals—Gletra honours DNT for non-essential cookies where supported
Opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on
Manage iOS and Android device advertising identifiers in device privacy settings
Cookie Retention Periods
Cookie Retention Periods
Cookie lifetimes vary by category. Session cookies expire when you close your browser. Persistent cookies remain for defined periods: functional cookies up to 12 months, analytics cookies up to 24 months, and marketing cookies up to 90 days unless renewed by continued consent. You may delete all cookies immediately through browser settings or our Cookie Preferences reset option.
Updates to This Cookie Policy
Updates to This Cookie Policy
We may update this Cookie Policy when we introduce new cookies, change third-party integrations, or modify consent requirements. Material changes will be communicated through the Cookie Preferences panel and a website banner. The effective date at the top of this page indicates the most recent revision. Contact privacy@gletra.com with cookie-related questions.
Frequently Asked Questions
Essential cookies for authentication, security, shopping cart, and wallet transaction verification are required for core functionality. Without these cookies, you cannot log in, complete purchases, use Gletra Wallet, or access the Seller Panel. These cookies do not require consent as they are strictly necessary.
Open the Cookie Preferences panel from the website footer or Account Settings in the app. Disable the Marketing category and save your preferences. You may also manage advertising identifiers through your device privacy settings. Opting out does not affect essential or functional cookies.
Marketing retargeting cookies, enabled only with your consent, may show Gletra ads on third-party websites you visit. Analytics cookies do not track you across non-Gletra sites. You can disable marketing cookies through Cookie Preferences or browser settings at any time.
The mobile app uses equivalent technologies including local storage and device identifiers for session management, analytics, and push notifications. Manage app tracking through iOS App Tracking Transparency settings or Android advertising ID controls, and notification preferences in the Gletra app settings.
Essential cookies contain session identifiers linked to your account while logged in. Analytics and marketing cookies use anonymised or pseudonymised identifiers. Cookies never contain KYC documents, full payment card numbers, or chat message content. See our Privacy Policy for full data handling details.
Blocking all cookies prevents Gletra from maintaining your login session, saving cart contents, processing wallet transactions securely, and operating the Seller Panel. We recommend using our Cookie Preferences panel to selectively disable non-essential categories while allowing essential cookies for platform functionality.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
