Rules for Gletra Wallet top-ups, payments, refunds, promotional credits, transfers, withdrawals, and balance management across marketplace and home services.
Updated June 19, 2026 4 min read Official Gletra Policy
The Gletra Wallet is a stored-value digital account integrated across the Gletra platform, enabling faster checkout for marketplace purchases, home service bookings, refund receipt, cashback rewards, and seller disbursements. This Wallet Policy governs all wallet operations for buyers, sellers, and service providers.
Wallet balances are denominated in Indian Rupees (INR). Funds added to your Gletra Wallet represent prepaid value that may be applied to eligible transactions on the platform. Gletra Technologies Pvt. Ltd. maintains wallet funds in segregated accounts in accordance with applicable prepaid payment instrument regulations.
This policy covers wallet creation, top-up methods, spending rules, refund routing, promotional credit terms, balance limits, inactivity, withdrawal procedures, and security requirements. KYC verification is required for withdrawals and high-balance wallets as detailed in our KYC Verification Policy.
By activating and using Gletra Wallet, you agree to these terms. Wallet services may be modified, suspended, or discontinued with reasonable notice except where prohibited by law.
Wallet Features and Eligibility
Wallet Features and Eligibility
Instant checkout for marketplace orders and service bookings
Receive refunds from cancelled orders and approved returns
Earn cashback and promotional credits from Gletra campaigns
Partial payment combined with UPI, cards, or net banking
Transaction history and downloadable statements in Account Settings
All registered Gletra users aged 18+ may activate a wallet. Users under 18 may not hold wallet balances.
Top-Up Methods and Limits
Top-Up Methods and Limits
Method
Min Top-Up
Max Top-Up/Day
Processing
UPI
₹100
₹1,00,000
Instant
Debit/Credit Card
₹100
₹1,00,000
Instant
Net Banking
₹500
₹1,00,000
Instant–2 hours
Refund credit
N/A
N/A
Automatic on approval
Maximum wallet balance: ₹1,00,000 for standard users; ₹5,00,000 for KYC-verified business accounts.
Spending Rules
Spending Rules
Wallet funds may be used for product purchases, home service bookings, platform fees, and tipping service providers where enabled. Wallet funds may not be used for:
Transfer to other Gletra user wallets (P2P transfers not supported)
Off-platform purchases or cash equivalent conversion except via approved withdrawal
Gambling, cryptocurrency, or prohibited category purchases
Payment of seller commission or subscription fees (debited from seller settlement)
Promotional Credits and Cashback
Promotional Credits and Cashback
Promotional credits, referral bonuses, and cashback rewards are subject to individual offer terms including expiry dates, minimum order values, and category restrictions.
Credit Type
Typical Expiry
Withdrawable
Cashback on orders
90 days
Yes (after KYC)
Referral bonus
60 days
Yes (after KYC)
Campaign voucher
Per offer (7–30 days)
No
Compensation credit
180 days
Yes (after KYC)
Refunds to Wallet
Refunds to Wallet
Buyers may elect to receive approved refunds as instant Gletra Wallet credit during the refund request process. Wallet refunds are credited immediately upon approval and may be used for subsequent purchases or withdrawn after KYC verification.
Withdrawals
Withdrawals
KYC-verified users may withdraw available wallet balance to a registered bank account. Promotional non-withdrawable credits are excluded from withdrawal calculations.
Minimum withdrawal: ₹100
Processing time: 2–5 business days via NEFT/IMPS
Maximum 3 withdrawal requests per day
Withdrawals suspended during active fraud investigation
Inactivity and Escheatment
Inactivity and Escheatment
Wallets with no transaction activity for 24 consecutive months receive email notice at 21 months. After 24 months of inactivity, remaining balances may be escheated to government unclaimed property authorities as required by applicable law. Reactivate by logging in and completing a transaction before the deadline.
Security and Unauthorized Access
Security and Unauthorized Access
Protect your Gletra account credentials. Enable two-factor authentication. Report unauthorized wallet transactions to support@gletra.com within 24 hours. Gletra investigates claims and may provisionally credit verified unauthorized transactions.
Never share OTPs or wallet PINs via chat or phone calls, even if the caller claims to be Gletra support.
Seller Wallet Settlement
Seller Wallet Settlement
Sellers may receive settlements directly to Gletra Wallet for faster reinvestment in platform advertising or supplier payments. Seller wallet balances follow the same KYC and withdrawal rules. Commission and fee debits are itemized in Seller Panel > Finance.
Disputes and Contact
Disputes and Contact
Wallet transaction disputes: wallet@gletra.com. Include transaction ID, date, and amount. Response within 48 hours.
Frequently Asked Questions
Wallet balance represents stored prepaid value denominated in INR, usable on Gletra platform. It is not a bank deposit and does not earn interest. Withdrawable balances may be transferred to your bank after KYC.
No. Peer-to-peer wallet transfers are not supported to prevent fraud and comply with prepaid instrument regulations.
Withdrawable balance must be withdrawn before account deletion. Promotional credits are forfeited. Account deletion is blocked if withdrawable balance exceeds ₹100 and KYC withdrawal is pending.
Yes. Each promotional credit has an expiry date shown in Wallet > Credits. Expired credits are automatically removed and cannot be restored.
Yes. Sellers may use wallet settlement balance to pay for Gletra Sponsored Products and storefront promotions directly from Seller Panel > Advertising.
Gletra does not charge withdrawal fees for the first 5 withdrawals per month. Additional withdrawals may incur a ₹5 processing fee. Bank IMPS charges, if any, are borne by the user.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
