Comprehensive list of items and services that cannot be sold, listed, or offered on Gletra marketplace and home services platform.
Updated June 19, 2026 4 min read Official Gletra Policy
Gletra maintains a strict prohibited and restricted items policy to ensure legal compliance, user safety, and marketplace integrity. This policy applies to all product listings on our multi-vendor marketplace, service offerings on Gletra Home Services, content shared via Gletra Chat, and promotional materials in the seller panel.
Prohibited items may not be listed, sold, advertised, or offered through any Gletra channel. Restricted items may require pre-approval, special licensing, age verification, or geographic limitations before listing. Gletra employs automated scanning, manual review, user reports, and law enforcement cooperation to enforce this policy.
Violations result in immediate listing removal, account suspension or termination, wallet holds, and referral to law enforcement for illegal items. Sellers and service providers are solely responsible for ensuring their offerings comply with this policy and all applicable local, state, and national laws.
This list is not exhaustive. Gletra may prohibit additional items at its discretion. When in doubt, contact compliance@gletra.com before listing.
Absolutely Prohibited Items
Absolutely Prohibited Items
The following categories are strictly banned on Gletra:
Weapons, firearms, ammunition, explosives, and weapon components
Illegal drugs, controlled substances, and drug paraphernalia
Counterfeit goods, unauthorized replicas, and fake branded products
Stolen property and items without clear legal title
Human remains, organs, body parts, and related materials
Unauthorized prescription medications and unapproved medical devices
Child exploitation material and content sexualizing minors
Hate propaganda, extremist materials, and discriminatory content
Wildlife products from endangered species (ivory, rhino horn, etc.)
Currency, counterfeit money, and unauthorized financial instruments
Prohibited Services
Prohibited Services
Unlicensed medical, dental, or surgical procedures
Illegal gambling, betting, and lottery services
Escort, adult entertainment, and sexual services
Unlicensed financial advisory, crypto mining, or Ponzi schemes
Services requiring licenses the provider does not hold (certain electrical/plumbing work above permitted scope)
Surveillance equipment for illegal interception
Restricted Items Requiring Approval
Restricted Items Requiring Approval
Category
Requirements
Approval Process
Alcohol and beverages
Valid liquor license; age verification at delivery
compliance@gletra.com + license upload
Tobacco and vaping products
GST registration; age 21+ verification
Restricted category application
Adult products (legal category)
Age verification; no obscene imagery in listings
Category unlock request
Precious metals and gems
BIS hallmark; authenticity certificate
High-value seller verification
Agricultural chemicals and pesticides
Licensed dealer certificate
Document review
Medical equipment (non-prescription)
CDSCO compliance where applicable
Category application
Marketplace Listing Violations
Marketplace Listing Violations
Common listing violations beyond prohibited categories:
Products with false safety certifications (fake ISI, BIS marks)
Items recalled by manufacturer or government authority
Listings designed to circumvent category restrictions (miscategorization)
Drop-shipped items from unauthorized sources
Home Services Restrictions
Home Services Restrictions
Gletra Home Services providers may not offer:
Gas line modifications without valid gas fitter license
Structural demolition without municipal permits
Asbestos removal or hazardous material abatement
Pest control using banned chemical agents
Electrical work exceeding provider's verified license class
Providers must accurately declare license scope during KYC registration.
Chat and Communication Restrictions
Chat and Communication Restrictions
Users may not use Gletra Chat or calls to offer, solicit, or facilitate sale of prohibited items or off-platform transactions involving restricted goods.
Detection and Enforcement
Detection and Enforcement
Violation Severity
First Offense
Repeat Offense
Critical (weapons, drugs, CSAM)
Permanent ban; law enforcement referral
N/A
Major (counterfeit, stolen goods)
Permanent ban; wallet hold
N/A
Moderate (miscategorization, restricted without approval)
Listing removal; 7-day suspension
30-day or permanent ban
Minor (policy edge case)
Listing removal; warning
Escalating suspension
Reporting Prohibited Items
Reporting Prohibited Items
Report prohibited listings via product page "Report" button or compliance@gletra.com. Include listing URL, category concern, and supporting evidence. Gletra reviews reports within 24 hours for critical categories.
Seller Responsibilities
Seller Responsibilities
Sellers must maintain current knowledge of prohibited items, verify product legality before listing, retain supplier documentation, and immediately remove listings for recalled or banned products upon notification.
Policy Updates
Policy Updates
This list is updated as laws change and new risk patterns emerge. Subscribe to Seller Panel announcements for policy updates. Last comprehensive review: annual cycle.
Frequently Asked Questions
Standard kitchen knives and culinary tools are permitted in appropriate categories. Combat knives, switchblades, and weapons disguised as tools are prohibited. List accurately with clear product descriptions.
Products must comply with Indian law. Many cannabis-derived products are prohibited. Contact compliance@gletra.com with product details and lab reports before listing.
Remove the listing immediately. If discovered by Gletra before self-removal, you receive a warning for genuine mistakes. Knowingly listing prohibited items results in immediate suspension.
Providers may only offer services within their verified license scope. Industrial electrical work requiring specialized licenses must not be offered without uploading valid credentials during KYC.
Apply via Seller Panel > Compliance > Restricted Category Application. Upload required licenses. Approval typically takes 5–10 business days. Do not list until approved.
Yes, used mobile phones are permitted if legally sourced, not stolen, and accurately described. Sellers must comply with IMEI regulations and cannot list carrier-locked devices without disclosure.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
