Official Gletra legal entity details, registered office, regulatory contacts, grievance officer, and department-specific email channels.
This page provides official contact and legal information for Gletra Technologies Pvt. Ltd. Use these channels for legal notices, regulatory correspondence, privacy inquiries, copyright claims, compliance matters, and formal grievances related to our multi-vendor marketplace, Gletra Wallet, chat and calling features, and home services platform.
Gletra is registered in India and operates in compliance with applicable e-commerce, consumer protection, data protection, and financial regulations. Formal legal notices must be sent to our registered office by registered post with an electronic copy to legal@gletra.com.
For general customer support including order tracking, refund status, and booking assistance, use support@gletra.com or in-app live chat for faster resolution. This page is intended for legal, regulatory, and formal compliance communications.
Response times vary by channel. Grievance Officer inquiries receive acknowledgment within 24 hours per IT Rules 2021. Legal notices are acknowledged within 3 business days.
Legal Name: Gletra Technologies Pvt. Ltd.
Registered Office:
42, Brigade Tech Park, 1st Floor, Whitefield Main Road,
Whitefield, Bengaluru, Karnataka 560066, India
Corporate Identity Number (CIN): U72900KA2021PTC145678
GSTIN: 29AABCG1234F1Z5
Website: https://www.gletra.com
| Department | Purpose | |
|---|---|---|
| General Support | support@gletra.com | Orders, bookings, refunds, account help |
| Legal | legal@gletra.com | Legal notices, contracts, litigation |
| Privacy / DPO | dpo@gletra.com | GDPR requests, privacy inquiries |
| Copyright | copyright@gletra.com | IP infringement notices |
| Compliance / AML | compliance@gletra.com | AML inquiries, regulatory correspondence |
| KYC | kyc@gletra.com | Identity verification support |
| Payments | payments@gletra.com | Payment and settlement issues |
| Wallet | wallet@gletra.com | Wallet balance and withdrawal |
| Safety | safety@gletra.com | Safety reports and emergencies |
| Fraud | fraud@gletra.com | Fraud and unauthorized activity |
| Disputes | disputes@gletra.com | Formal dispute escalation |
| Seller Support | seller-support@gletra.com | Seller panel and settlements |
| Abuse | abuse@gletra.com | Spam, harassment, platform abuse |
Name: Ms. Priya Sharma, Grievance Officer
Email: grievance@gletra.com
Address: Gletra Technologies Pvt. Ltd., 42 Brigade Tech Park, Whitefield, Bengaluru 560066, India
The Grievance Officer acknowledges complaints within 24 hours and aims to resolve them within 15 days. For content-related grievances under IT Rules 2021, include the content URL and nature of complaint.
Legal notices, court orders, and service of process must be delivered to:
Gletra does not accept legal service via social media, chat, or general support email without "Legal Notice" designation.
Law enforcement and regulatory agencies may contact compliance@gletra.com with official credentials and legal authority documentation. Gletra responds to lawful requests in accordance with applicable law and our Law Enforcement Guidelines.
Media inquiries: press@gletra.com. Gletra's communications team responds to verified media requests within 2 business days.
Enterprise sellers, brand partnerships, and API integrations: partner-support@gletra.com or visit gletra.com/partners.
| Channel | Hours (IST) | Languages |
|---|---|---|
| Live chat (in-app) | 8:00 AM – 10:00 PM daily | English, Hindi |
| Email support | 24/7 intake; response 8 AM–10 PM | English, Hindi |
| Emergency safety (home services) | 24/7 | English, Hindi |
| Legal / compliance email | Business days; 24/7 intake | English |
Gletra is committed to digital accessibility. Report accessibility barriers to accessibility@gletra.com.
All Gletra policies are available at gletra.com/legal. Key documents include Privacy Policy, Terms & Conditions, Payment Terms, Wallet Policy, KYC Verification Policy, Customer Protection Policy, and this Contact & Legal Information page.
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.