Terms governing the booking, delivery, payment, and completion of home services including electrical, plumbing, carpentry, cleaning, and appliance repair on Gletra.
Updated June 19, 2026 5 min read Official Gletra Policy
These Home Service Terms ("Service Terms") supplement the Gletra Terms and Conditions and apply to all service bookings made through Gletra Home Services. By booking a home service, you agree to these Service Terms in addition to our Cancellation Policy, Refund Policy, and Safety Guidelines.
Gletra Home Services enables customers to book verified professionals for in-home work including electrical repairs, plumbing, carpentry, deep cleaning, regular housekeeping, and appliance maintenance. Gletra facilitates discovery, scheduling, payment escrow, communication through Gletra Chat and calls, and dispute resolution between customers and service providers.
The service contract is formed directly between you (the customer) and the assigned service provider. Gletra is not the employer of service providers and does not guarantee specific outcomes, though we enforce quality standards and provide customer protection mechanisms described herein.
These Service Terms apply to one-time bookings and recurring service subscriptions. Special conditions for commercial properties, multi-unit buildings, and hazardous work environments may require additional approval and are noted at booking where applicable.
Booking Process and Confirmation
Booking Process and Confirmation
Bookings are made through the Gletra app or website by selecting a service category, describing the issue or requirement, choosing an available time slot, and confirming payment or pay-after-service preference.
Select service category: electrical, plumbing, carpentry, cleaning, or appliance repair
Describe the issue with photographs where helpful for accurate provider matching
Choose date and time from available slots in your pin code service area
Review estimated pricing including diagnostic fees and platform service charges
Confirm booking with prepaid payment or pay-after-service authorisation
Receive booking confirmation with assigned provider details 2 hours before appointment
Provider Assignment and Matching
Provider Assignment and Matching
Gletra assigns providers based on availability, proximity, skill match, customer ratings, and prior booking history where applicable. You may view provider profile including ratings, completed jobs, and verified certifications before appointment.
If the assigned provider cancels, Gletra automatically attempts reassignment to an alternative qualified provider. You receive notification of any provider change and may cancel without penalty if the replacement is unacceptable.
Pricing, Estimates, and Additional Charges
Pricing, Estimates, and Additional Charges
Booking estimates displayed at checkout cover standard service scope for the selected category. Complex jobs requiring inspection may incur a diagnostic fee disclosed before provider dispatch.
Charge Type
When Applied
Customer Approval Required
Booking estimate
At checkout
Confirmed at booking
Diagnostic fee
Before on-site inspection
Disclosed at booking
Parts and materials
During service
Yes, via app or chat
Scope expansion
When issue exceeds estimate
Yes, before additional work
Emergency surcharge
Same-day urgent bookings
Disclosed at booking
Customer Responsibilities
Customer Responsibilities
Customers must fulfil the following responsibilities to ensure safe and successful service delivery.
Provide accurate service address with flat number, landmark, and access instructions
Ensure an adult aged 18 or above is present for the entire service appointment
Secure pets and clear work area of valuables and obstructions before provider arrival
Provide accurate issue description and disclose known hazards such as asbestos or live wiring
Grant safe access to required areas including utility rooms, rooftops, and crawl spaces where necessary
Complete payment upon service completion or honour prepaid booking terms
Service Completion and Sign-Off
Service Completion and Sign-Off
Upon completing work, the provider requests service completion confirmation through the Gletra app. Customers should verify work quality before confirming completion. Once marked complete, the 24-hour dispute window begins and payment is released to the provider unless a dispute is filed.
For multi-day projects, milestone completion confirmations may be required at each stage. Partial payments for milestones are released upon customer approval of each completed stage.
Rescheduling and Cancellation
Rescheduling and Cancellation
Rescheduling and cancellation rules are governed by our Cancellation Policy. One free reschedule is available when requested at least 12 hours before the appointment. Cancellation fees apply within 24 hours of the scheduled appointment time.
Warranty and Rework
Warranty and Rework
Gletra Home Services provides a 7-day workmanship warranty on standard repairs and installations. If the same issue recurs within 7 days due to provider workmanship, the provider must return and remedy at no additional labour charge. Parts warranty follows manufacturer terms where new parts were installed.
Warranty claims must be filed through My Bookings within the warranty period with description and photographs of the recurring issue.
Safety and Property Protection
Safety and Property Protection
Customers should verify provider identity through the Gletra app before granting home access. Report safety concerns immediately using the in-app emergency button. Gletra platform insurance may cover verified property damage caused by provider negligence—file claims within 48 hours with photographic evidence.
Recurring and Subscription Services
Recurring and Subscription Services
Weekly or monthly cleaning subscriptions and maintenance packages renew automatically unless cancelled before the next billing cycle. Subscription terms including frequency, pricing, and cancellation notice are displayed at subscription signup.
Limitation of Service Scope
Limitation of Service Scope
Gletra Home Services does not cover industrial equipment repair, structural building modifications requiring municipal permits unless provider holds valid licence, hazardous material remediation, or medical device servicing. Such requests may be declined at booking or referred to specialised licensed contractors outside the platform.
Frequently Asked Questions
Open Gletra Home Services, select the service category, describe your issue with photos if possible, choose an available time slot in your area, and confirm booking with payment. You receive provider details 2 hours before the appointment. Communicate with your provider through Gletra Chat or platform calls.
Providers must obtain your approval before performing work exceeding the estimate. Additional charges for parts, materials, or expanded scope require confirmation through the Gletra app or documented chat approval. Dispute unexpected charges through the booking dispute flow within 24 hours of service completion.
Yes. An adult aged 18 or above must be present for the entire appointment. Providers are instructed not to enter premises without an authorised adult present. This protects both customer and provider safety.
Gletra offers a 7-day workmanship warranty on standard repairs. If the same issue recurs due to provider workmanship within 7 days, the provider must return and fix it at no additional labour cost. File warranty claims through My Bookings with photos and description.
For repeat bookings, you may request a previously rated provider where they are available in your area and service category. First-time bookings are matched automatically based on availability, proximity, and ratings. Favourite providers can be saved in your account for future bookings.
Industrial equipment, structural modifications requiring municipal permits, hazardous material work, and medical device servicing are outside standard scope. Gas line work may require licensed specialists available in select areas. Booking page displays category availability for your pin code.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
