End-to-end rules for booking, managing, completing, and paying for home services on Gletra including electricians, plumbers, carpenters, cleaners, and appliance repair.
Updated June 19, 2026 4 min read Official Gletra Policy
This Service Booking Policy governs the complete lifecycle of home service bookings on Gletra Local Services — from search and booking through provider assignment, in-home service delivery, payment, rating, and dispute resolution. It applies to customers booking services and to verified service providers accepting bookings.
Gletra connects customers with independent service professionals including electricians, plumbers, carpenters, cleaning specialists, and appliance repair technicians. Gletra is a platform intermediary and not the employer of service providers. Providers set availability, service areas, and pricing within platform guidelines.
Bookings may be coordinated through Gletra Chat and voice/video calls for pre-service consultation. All payments for platform bookings must flow through Gletra's approved payment system to maintain customer protection and provider payout guarantees.
By booking or accepting a service on Gletra, you agree to this policy alongside Home Service Terms, Cancellation Policy, and Customer Protection Policy.
Service Categories and Coverage
Service Categories and Coverage
Category
Examples
Typical Duration
Electrical
Wiring, switch repair, fan installation, MCB replacement
1–4 hours
Plumbing
Leak repair, tap replacement, drainage, geyser install
1–3 hours
Carpentry
Furniture assembly, door repair, shelf installation
2–6 hours
Cleaning
Deep cleaning, sofa cleaning, bathroom sanitization
Service availability varies by city. Check gletra.com/services for coverage in your area.
Booking Process
Booking Process
Select service category and describe the issue or requirement
Choose preferred date and time slot from available provider schedules
Review estimated price range and confirm booking with payment authorization
Receive instant confirmation; provider details shared 2 hours before appointment
Provider arrives, assesses scope, confirms final price before work begins
Mark service complete in app and rate the provider after job completion
Pricing and Payment
Pricing and Payment
Estimate vs. Final Price
Booking screen shows an estimated price range based on service type and description. Provider confirms final price after on-site inspection. Additional parts, materials, or extended labor require customer approval before proceeding.
Payment Options
Full prepayment at booking (preferred; unlocks Gletra Guarantee)
Partial prepayment with balance on completion via Gletra app
Gletra Wallet, UPI, cards accepted; cash only where explicitly indicated
Provider Assignment and Communication
Provider Assignment and Communication
Providers are assigned based on proximity, availability, rating, and skill match. Customers may view provider profile, ratings, and verified credentials before appointment.
Pre-service communication via Gletra Chat and calls is encouraged for sharing access instructions, parking details, and scope clarification. Do not share payment credentials or move communication off-platform.
Rescheduling and Cancellation
Rescheduling and Cancellation
Action
Timing
Fee / Refund
Customer cancellation
>24 hours before
Full refund
Customer cancellation
12–24 hours before
25% cancellation fee
Customer cancellation
<12 hours before
50% cancellation fee
Customer no-show
Provider waits 30 min
No refund
Free reschedule
>12 hours before
One free per booking
Provider cancellation
Any time
Full refund + rebooking priority
Service Completion and Provider Payout
Service Completion and Provider Payout
Customer marks "Service Complete" in app or auto-completion occurs 48 hours after scheduled end time if no dispute filed. Provider payout released T+1 after completion per Seller Withdrawal Policy.
Disputes filed within 24 hours of completion hold provider payout until resolution.
Customer Responsibilities
Customer Responsibilities
Provide accurate address with landmarks and working phone number
Ensure safe access to service area; secure pets
Adult (18+) present during in-home services
Disclose known hazards (electrical issues, asbestos, structural concerns)
Approve additional charges before provider procures parts or extends scope
Provider Responsibilities
Provider Responsibilities
Arrive within 15-minute window of scheduled time; notify delays via app
Display Gletra provider ID and wear identification badge
Provide upfront pricing before starting work
Use professional tools and follow safety standards
Clean work area and dispose of debris per customer agreement
Do not solicit off-platform payment or future bookings bypassing Gletra
Disputes and Quality Issues
Disputes and Quality Issues
File service disputes within 7 days via My Bookings > Report Issue. Include photos, description, and chat records. Gletra mediates and may issue partial refunds, free re-service, or full refunds based on evidence.
Recurring and Subscription Services
Recurring and Subscription Services
Gletra offers recurring bookings for cleaning and maintenance services. Subscriptions auto-renew unless cancelled 48 hours before next scheduled visit. Subscription pricing locked for 3-month minimum term.
Frequently Asked Questions
Bookings available up to 30 days in advance. Same-day booking available until 2 hours before slot start time, subject to provider availability.
Providers must obtain your approval before proceeding at a higher price. You may cancel without penalty if you disagree with the revised quote. Prepaid amounts are refunded in full.
Yes. From My Bookings, tap "Book Again" on a past service or select "Preferred Provider" during booking if they serve your area and are available.
Standard booking prices cover labor only unless stated otherwise. Parts and materials are billed separately with your approval. Providers may procure parts or you may provide your own.
Report no-show via My Bookings after the 30-minute grace period. You receive full refund and priority rebooking. Repeat provider no-shows result in provider account suspension.
Yes. After marking service complete, you may add an optional tip via UPI or Gletra Wallet. 100% of tips go to the provider.
Legal Notice
This document forms part of the Gletra Terms of Service. Gletra Technologies Pvt. Ltd. reserves the right to update this policy at any time with reasonable notice. Material changes will be communicated via email, in-app notification, or a prominent notice on our platform. Continued use of Gletra after changes constitutes acceptance of the revised policy. For questions, contact legal@gletra.com.
